FAQ

Yes! All of our FAQ’s are sorted by each section of the website, just follow the instructions.   

To confirm your reservation, an advance deposit covering 50% of the total amount is required at the time of the reservation booking. Payments are accepted online at Tukkuruk Vacation Homes via; direct bank payment, or credit cards. All rental payments, including the security deposit, are channeled into a Tenkom Inc Interest Bearing Account, with accrued interest allocated to the Agent.

For reservations made within 30 days of arrival, full payment online and completion of both the Lease Agreement and Registration Forms prior to arrival is required.

Vacation Property Booking Instructions:

1. Goto our property booking engine at booking.tukkuruk.com
2. You can Search all Properties, or you see all of our Listings below the search area
3. Select the preferred dates that best meet your needs
4. Choose how many people will be in your group, and click SEARCH
5. Many properties have “minimum nights”, so you may not see all available listings
6. If no properties show up in search, choose “All listings” upper right corner of website
7. Choose the property you are interested in and view its calendar for full availability
8. Choose your dates, enter amount of people in your group, and confirm availability
9. If acceptable, click “BOOK NOW”
10. Choose any “add-ons” listed in the shopping cart to improve your stay
11. Complete your booking by entering your details and payment information
12. You will receive a confirmation email showing all your reservation information

Important Note: The “Cart” you see in the upper right corner of our website, is specific to purchasing rental equipment and products for your stay, you cannot combine a vacation property rental reservation with purchasing equipment rentals and products in the same transaction, with the exception, of adding any available “add-ons” listed in your property booking reservation check-out. 

To purchase equipment rentals and products, visit our SHOP page and there you will see of the products and services we offer, or see the FAQ section below.

ALL clients the rent the Entire Main Lodge, or Entire Resort. are required to sign a Rental Agreement “Lease”, prior to the commencement of your stay. This document can be signed in our client Portal anytime between 180 days and 60 days before your Reservation Date.

Your reservation corresponds to the timing outlined in the Tenant Lease (the price encompasses rental fees, taxes, and other associated costs, including the property security deposit), based on your request and property availability, as indicated under the arrival and departure dates.

The individual named on this lease assumes full responsibility for the reservation, including all obligations stipulated in the lease, as well as the retrieval and return of the property keys. (Sub-leasing is strictly prohibited.) The leaseholder must be at least 25 years of age to rent through Pokegama Lake Lodge.

Yes, you can book a reservation on behalf of someone else, but someone that will be staying at the property needs to be a “responsible person” and on the lease. Simply enter their details when prompted during the booking process. The confirmation and any communication will be sent to the email address provided.

A security deposit is required for all Pokegama Lake Lodge properties, with the specified amount detailed on the first page of the Tenant Lease Agreement form. The purpose of the security deposit is to safeguard the owner’s property, outdoor areas, and contents against any damages.

Additionally, should any Check-out Procedures not be adhered to, supplementary charges will be deducted from the security deposit. Check-out Procedures and Security Deposit deductions are outlined in your Pokegama Lake Lodge Property Binder, which is available at the property. Properties will be inspected before and after each tenancy. We kindly request your cooperation in reporting any damages by completing the Guest Survey or contacting the Pokegama Lake Lodge Office via telephone or email.

The security deposit, less any applicable charges, will be postmarked within 21 days of your departure date, using U.S. Postal Service. If damage to the premises occurs during your stay and is not reported, the leaseholder will assume responsibility for repairs or replacement. A $50.00 stop payment fee will apply for reissuing lost or stolen checks or checks that are not sent directly to the Pokegama Lake Lodge Office. Additionally, checks returned due to non-sufficient funds will incur current NSF fees as determined by our financial institution.

Generally no, most properties require your reservation be paid in full prior to your arrival. If your booking was made very close to your arrival date, there may be charges due to timing that will be due upon arrival, such as your final balance on your vacation rental, equipment rentals, experiences, or excursions. 

Sometimes you’re expected to pay taxes and charges upon arrival if not paid for already in your booking. If this is the case, the amount is stated before you book and in your confirmation email. 

If the property requests money that you believe is incorrect, call the office and we will look up your reservation and confirm.

You’ll find payment confirmation in your confirmation email. In the email, there’s also an option to download the payment confirmation and an invoice. If you don’t receive an email, please follow the link to go to your Client Portal in your email, and you can download it there. 

Yes! You will receive and email with an invoice and explanation of your charges, as well as a link to your customer portal for your booking information.

You’ll get a confirmation email once your booking is confirmed. This should only take a few minutes but sometimes it can take longer. Check your spam/junk mail folders for your confirmation email, it may be there by mistake. If you still haven’t received any emails, reach out to our office.

We allow a one-time courtesy, reservation date modification by contacting our office, if your reservations is still 60 days out. The reservation modification is subject to availability, seasonality, and any applicable rate changes. 

Please refer to our cancelation policy for specific details on modifying or canceling your vacation rental reservation. 

Generally, if your reservation is in non-refundable status because of timing, you can cancel, but you will receive no refund. If your booking is partially refundable status, you may receive some refund, but will also loose your deposit. 

To secure a full refund, guests must cancel within 48 hours of making a booking BEFORE any credit card transaction processing fees have gone through, as these are non-refundable by the card issuer. All cancellations will incur a non-refundable fee of $100.00.

These are the Cancelation Policy Timelines: 

180+ days from Lease Term – To secure a 100% refund, Tenant must cancel within 48 hours of making a booking and at least 180 days prior to check-in. These cancels will incur a $100 non-refundable cancellation fee, as well as any non-refundable taxes, credit card, or other financial processing fees.

179 – 60 days from Lease Term – If you choose to cancel your Lease between 179-60 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 25% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

59 – 30 days from Lease Term – If you choose to cancel your Lease between 59-30 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 50% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

29 Days or less from Lease Term – If you choose to cancel your trip within 29 days from the Lease Commencement date of this lease, a full forfeiture of all Rent applies.

Terms and Conditions:

• Cancellations may be communicated by phone or done through the online guest portal, but a follow-up written notice via email to our office is required by state law.
• Refunds will be processed and made payable to the leaseholder within 21 days following the clearing of the original Rent payment from our account.
• You are welcome to transfer your reservation to another party, provided a new lease holder is approved by Landlord, and they sign all necessary documents and policies PRIOR to commencement of Lease Term.

In your vacation rental reservation confirmation email, you should see the contact details for the property manager.